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ShopCity.com Team Support

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ShopCity.com Team Support
Andrew Perkins
270 King Street
Midland, Ontario L4R 3M3

416-576-5001 | phone

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Team Support Staff: Who You Gonna Call?

  Cogro Alerts Email Phone
Andrew Perkins
Corporate Sales & Training Manager		 @Andrew aperkins@shopcity.com 416-576-5001
Paul Taylor
Partner Support Manager		 @Paul ptaylor@shopcity.com 705-795-2710
Rick Kloss
General Manager		 @Rick rkloss@shopcity.com 519-280-5499
Janelle Demers
Accounting & Bookkeeping		 @Janelle jdemers@shopcity.com  

How should I contact you? In order of preference:

1. Cogro alerts

  • Query specific to a client or prospect: Cogro alert in the account record
  • Query specific to your ShopSite: Cogro alert in the ShopSite account record
2. Email
  • When the query doesn’t apply to a client, a prospect or your own ShopSite
3. Phone
  • You are with a client or prospect and need support while still in their presence (usually a sales or client support question)
  • Your question requires too much detail or back-and-forth to make digital communications efficient


Frequent Query Types

  Problem Solver (in order of preference)
How to do a task in the Business Control Panel 1. BCP Knowledge Base
2. Andrew
How to do a task in Cogro 1. Cogro Knowledge Base
2. Andrew
Sales Help: Overcoming sales objections 1. Andrew
1. Rick
1. City Managers Mighty Network
Sales Help: Preparing for a sales meeting 1. Andrew
1. City Managers Mighty Network
Sales Help: Saving an account 1. Andrew
2. Rick
Sales Help: “Can the BCP do...” 1. Andrew
Sales Help: Quoting Kicksite enhancements, “Can a Kicksite do...”, Kicksite Develop/Build 1. Paul
2. Cogro response to site developer who alerted you
Client Support Help: Helping profiles/MP Items compete in search 1. Andrew
2. Paul
Client Support Help: Client payments 1. Janelle
ShopSite Support: Something’s broken, SSL Certificate, Domain, Site down 1. Paul
Business Help: My license, my relationship with ShopCity.com 1. Rick
Business Help: My revenue share payment, my license payment 1. Janelle
PowerShop User Support 1. Andrew
PowerShop client payments 1. Janelle
Development ideas and request 1. Suggestion Box on Team Support Page
 


 

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